# Error 604: Token Inactive

PayMe's message with `language: "en"`: **Buyer inactive**

The saved-card token can't be charged any more. `status_additional_info` is `buyer_key`.

## Usual causes

- A single-use token charged a second time. In the sandbox, a `capture-buyer-token` token without `buyer_is_permanent: true` was charged once and then gave this error.

## What to do

- Ask the buyer for the card again. For tokens you mean to reuse, ask for a permanent one. See [Saved Cards](/agents/steps/saved-cards).

The full list of codes is on [Errors](/payments/getting-started/errors). If something else is going on, see [Troubleshooting by Symptom](/agents/errors/troubleshooting).