# Error 25: Invalid Phone Number

PayMe's message with `language: "en"`: **Please verify phone number**

A phone number was refused. `status_additional_info` holds the value.

## Usual causes

- On `create-seller` in the sandbox, `seller_phone` `0501234567` was refused with HTTP 500, and `+972501234567` was accepted.

## What to do

- Send `seller_phone` in international format, starting with `+`, and validate it before calling PayMe. See [Seller Onboarding](/agents/steps/seller-onboarding).

The full list of codes is on [Errors](/payments/getting-started/errors). If something else is going on, see [Troubleshooting by Symptom](/agents/errors/troubleshooting).