# Error 201: Partner Inactive

PayMe's message with `language: "en"`: **Merchant is blocked**

The partner account isn't active. `status_additional_info` is `payme_client_key`.

## Usual causes

- The account has been made inactive on PayMe's side.

## What to do

- Write to <partners@payme.io> with the `session` value. Your code can't fix it.

The full list of codes is on [Errors](/payments/getting-started/errors). If something else is going on, see [Troubleshooting by Symptom](/agents/errors/troubleshooting).