# Error 163: Seller Inactive

PayMe's message with `language: "en"`: **Account settings problem - please contact Customer Support**

The seller exists but isn't active.

## Usual causes

- The account has been made inactive on PayMe's side.

## What to do

- Write to <partners@payme.io> with the `session` value. Your code can't fix it.

The full list of codes is on [Errors](/payments/getting-started/errors). If something else is going on, see [Troubleshooting by Symptom](/agents/errors/troubleshooting).